Our programs

Brand health tracking is the ongoing measurement of how people perceive, experience, and behave towards a brand over time, usually alongside a defined competitor set, using consistent metrics and methodology.

At The Research Agency (TRA), we take a human-centred approach to brand health tracking. By layering strategic insight, cultural context and brand and comms theory, we extract value from data that can’t be mastered with tech alone. This transforms tracking from simply knowing what is, to understanding what could be. The outcome is clear strategic direction and the confidence to act – with a partner at your side. And, to keep you across the detail, you’ll have always-on access to data through a self-service dashboard and generative AI assistant, Arti.

The frequency of a brand tracking program can vary depending on category dynamics, budget, and decision cycles. Many organisations track continuously, while organisations with limited budgets or slow-moving categories may opt for monthly, quarterly or annual “check-ups”.  

We offer a tiered approach to tracking; ad-hoc Tracking Dips, continuous low-touch, high-tech Tracking Essentials, and continuous high-touch, high-tech TRA Tracking. We encourage brands to invest in continuous tracking to detect and respond to shifts in sentiment, threats, and opportunities quickly.

At its most basic, brand health tracking is essential for understanding how your brand is performing compared to competitors. It provides valuable insights into audience behaviour, category trends, and competitor activity. And depending on the program, it can also help evaluate key performance indicators, such as campaign effectiveness and customer experience.

We think it should be more than that though. Brand health tracking should be actionable. That’s why our human-centred approach goes beyond dashboards and data, to uncover what your brand is actually capable of. We layer strategic insight, cultural context and brand and comms theory, then we analyse the data to identify predictive, early warning indicators and lagging, explanatory metrics to understand what drives commercial outcomes. It’s clear strategic direction and the confidence to act – with a partner at your side.

Common metrics include marketing funnel metrics such as prompted and unprompted awareness, consideration, usage, preference, loyalty, and advocacy; market and competitor metrics such as share of wallet and market share; brand perception and equity metrics to understand your brand’s relevance, trust, differentiation and emotional connection;  and mental availability and category entry points.

We apply three principles when designing a tracking program; always-on, consistent measurement; total data integrity; and measure what matters. Every brand’s context is different, so we believe it’s important to focus on the metrics that will deliver value and drive genuine commercial outcomes. In addition to common industry metrics, we can integrate our proprietary framework, BrandEdge, into brand tracking programs. Brand Edge is an emotional brand equity model which measures the persuasive power a brand has relative to competitors, guiding focus to high-impact areas in order to gain competitive edge.

Yes. Campaign effectiveness can be seamlessly integrated into an existing brand tracking programme and dashboard, providing a single, joined-up view of brand and campaign performance.

Our approach starts with the campaign context, ensuring we focus on the metrics that truly matter. Depending on objectives, media spend and the competitor landscape, this may include measures of effectiveness (such as recall, brand attribution, fit, message outtake, stated behaviour and sentiment shift), creative execution evaluation and diagnostics via our proprietary Creative Edge framework, and broader campaign impact, including shifts in brand perception, behaviour or commercial outcomes. Many of these measures can be applied pre- and post-campaign and benchmarked against our norms database (Creative Edge only) to guide future decision-making.

Yes – but it’s important to maintain consistency wherever practical.

Where an existing program is in place, we integrate global (or local) consistency into the program design, such as sample structures or screening criteria, to enable smooth transition and easy comparability.