TRA believes that a holistic customer experience goes beyond good service and problem resolution. We help you navigate your place in their wider journey, meeting higher-order needs as well as the basics. Emotional rewards top getting hygiene factors right. It's their journey, not your touchpoint map.
TRA acknowledges the Traditional Custodians of the lands on which we work throughout Australia and pay our respect to Elders past and present. TRA is located on the unceded territory of the Wurundjeri people of the Kulin nation (Melbourne) and Gadigal people of the Eora Nation (Sydney) who are the Traditional Owners of the lands where each TRA office is located.
TRA recognises Māori as tangata whenua and tino rangitiratanga of Aotearoa/New Zealand and we endeavour to apply the guiding principles of Te Tiriti throughout our work and research practices.