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Last updated
August 11, 2026
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The next chapter for Australian financial services

In a sector obsessed with efficiency, it's easy to forget that finance is deeply personal.

That's the provocation at the heart of The Research Agency's new whitepaper: Confidence, Connection and Change: The Next Chapter for Australian Financial Services. It's one we think is worth considering.

At TRA, we've been researching how Australians really feel about their financial services brands: where trust is being built, where it's quietly eroding, and what the next wave of change - from the $5 trillion intergenerational wealth transfer to shifting attitudes toward ownership and savings - means for the brands trying to stay relevant.

This whitepaper presents  a series of provocations for marketing leaders:

- Have we streamlined our way out of genuine connection?
- Are we building real confidence, or just adding more information?
- Are we ready for the needs of a more diverse Australia?
- Are we prepared for the $5 trillion handover?
- Are we rethinking savings in the access economy?

Complete the form below to access the whitepaper.

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David Busfield
Business Director
David is a seasoned market researcher and quantitative specialist, skilled at turning complex data into clear growth opportunities. With experience in Auckland, London, and Sydney, he’s worked across technology, finance, entertainment, gaming, music, fashion, fitness, and FMCG. His expertise spans brand strategy, tracking, segmentation, innovation, CX, communications, and media strategy.
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